Help · Help and support

Fix common problems

Steps

  1. Cannot sign in? Check your email or phone and password. Click Forgot password? on the sign-in page and follow the link we email you.

    The Ziira sign-in page with the Forgot password link under the password box
    1. Forgot password?
    Demo data

    You should see: A one-use link to choose a new password.

  2. Told to wait? You typed a wrong password several times. Wait a few minutes and try again, or click Forgot password?.

  3. A menu item is missing? Click Add-ons to check that part is on. If it is, ask the owner to check your role under Settings > Users.

  4. A button is greyed out? A required box is empty, or you are not allowed. Read the message at the top of the form.

  5. A product is not at the till? Open it under Stock > Products. Check it is Active, has a current price on its Prices tab and has the Stock type.

  6. A number looks wrong? Look at Stock > Stock movements for stock, Sell > Sales for sales, or Money > Accounting for the books.

  7. No connection? At the till, keep selling: see Sell offline. Other screens need the internet.

  8. Still stuck? Note the screen, what you clicked and the message, then see Get help from the Ziira team.

If something goes wrong

The two-step code is rejected

Check your phone's clock is right and use the newest code, or use a backup code.

I changed something by mistake

Recorded sales, stock and entries are not edited. Correct them with a return, an adjustment or a reversal, and give the reason.

I see too much or too little

Your role decides what you see. Ask the owner to change it.

Still stuck? See Fix common problems.

Next steps