Help · Sell

Make your first sale

  • For: Cashiers, managers and owners
  • Time: About 10 minutes the first time, 1 minute per sale after that
  • Part of: Sell

A till is one counter or device. You open it with the cash already in the drawer.

Before you start

  • A product with a price and some stock.

Steps

  1. Register the till once. Click Sell > Tills and devices, open the Devices tab and click Register device. Type a Name (for example Counter 1) and a Code (D1). Choose the Branch and the Store the till takes stock from. Click Save.

    You should see: A box shows the device key. Click I have saved it.

  2. Click Sell > Point of sale.

    The Open your till page with Branch, Till (device) and Opening float
    1. Branch
    2. Till (device)
    3. Opening float
    4. Open till and start selling
    Demo data

    You should see: A page titled Open your till.

  3. Choose the Branch and the Till (device). Under Opening float type the cash in the drawer (type 0 if empty). Click Open till and start selling.

    You should see: The till screen: your products on the left and an empty sale on the right.

    If you left a till open on this device, you go straight back to it.

  4. Add a product: tap it, or click the search box, type a name or code (or scan a barcode) and press Enter.

    You should see: The product appears in the sale. Use One more and One less to change the quantity.

  5. Click Pay, or press F8.

    You should see: Take payment opens with the full amount on a Cash line.

  6. If the customer hands over more, type that in Handed over. Click Complete sale.

    The Sale complete screen showing the receipt number, the total, the change to give and the printed receipt
    1. Change to give
    2. New sale
    3. Print receipt
    Demo data

    You should see: Sale complete with the receipt number and, for cash, Give change.

  7. Click New sale for the next customer.

If something goes wrong

A product does not appear on the till

It has no current price, or is not Active. Open it under Stock > Products and check its Prices tab.

The Till (device) list is empty

No till is registered for that branch. Do step 1 and choose the right Branch.

The till takes stock from the wrong store

Click Sell > Tills and devices, open the Devices tab, click ••• on the till and choose Change store. Close the till first.

Still stuck? See Fix common problems.

Next steps