Help · Customers and credit

Set a credit limit

Before you start

  • The customer is already added.

Steps

  1. Click Customers > Customers, open the customer and click the Credit tab.

    A customer's Credit tab with credit today and the credit history table
    1. Credit today
    2. Change credit
    3. Credit history
    Demo data

    You should see: Credit today shows the Credit limit and Payment terms. Credit history is below.

  2. Click Change credit.

  3. Type the new Credit limit and the Payment terms in days. Write the Reason. Click Submit.

    You should see: Credit updated. The new line shows as In force in Credit history. The old one shows as Replaced.

  4. To see how much room is left, open the Account tab.

    You should see: Owes, Overdue, Credit limit and Credit available, with the customer's statement.

If something goes wrong

My increase is waiting

Raising a limit needs a finance manager's approval, under Waiting for you in the left menu. Lowering a limit applies at once.

A credit sale was refused

The sale would put the customer over their limit. Take a part payment first, or change the limit.

I lowered the limit below what they owe

That is allowed. It does not change what they owe. They just cannot buy more on credit.

Still stuck? See Fix common problems.

Next steps