Help · Sell

Take payment: cash, card or mobile money

  • For: Cashiers
  • Time: About 5 minutes to learn
  • Part of: Sell

Before you start

  • For mobile money: a mobile money account, added under Payment accounts in the Money menu.

Steps

  1. On the till, click Pay (or press F8).

    You should see: Take payment opens with a Cash line holding the full amount.

  2. For cash, type what the customer handed over in Handed over.

    You should see: Change shows what to give back.

  3. For card, click Remove payment (the bin) on the cash line, then click Card. Check the Amount and type the Card slip number (optional).

  4. For mobile money, click Mobile money. Check the Amount and type the Mobile money code from the customer's confirmation message.

    The Take payment box with a cash line and a mobile money line asking for the mobile money code
    1. Payment methods
    2. Amount for each
    3. Mobile money code
    4. Complete sale
    Demo data

  5. To split a sale, add several lines, for example Cash 300 and Mobile money 500. Click Balance on a line to fill in what is still unpaid.

    You should see: Paid reaches the total.

  6. Click Complete sale.

    You should see: The Sale complete screen.

If something goes wrong

Complete sale does nothing

Paid is lower than Total due. Click Balance on a line, or add another payment.

The customer paid by mobile money but I have no code

Ask them to show the confirmation message and read the code from it.

The customer wants to pay later

Attach the customer and choose On account: see Sell on credit.

Still stuck? See Fix common problems.

Next steps